Since May 07, I have signed up for this starhub corporate data plan that a colleague got me hooked up to. Cool! Now I can stay connected 24/7 whenever and whereever in Singapore (except at venues with no or low phone reception =D)
I have no complaints with the service but with starhub billing dept.. i have heaps! Till now, I have received about 4 bills and each of the bill is WRONG! The contract that I signed specially said that I signed up for $X plan. However, the first bill came in jun … i racked up almost $200 bucks. Something is wrong…. I called the account manager and he told me to ignore that bill and they will rebill me with the revised bill. He mentioned that this is a special rate that he has to “over-write” the system and the subsequent billing would be correct. Agreed. I waited. But no revised bill. Since I know that the payment should be $X + GST, I juz paid that amount. In jul, again the bill was wrong. I had to call them to rectify the problem. Come aug, same thing happened again. In Sept, the bill is still wrong! To my surprise, they did “secret” upgrade of our data plan without informing us. The bill reflected a “new” plan of $X… which apparently has better bandwidth. However, we were not informed about the upgrade. I checked with a few folks who are on this $X plan and they too had their plans upgraded without any notice.
Isn’t it unethical to do so? Shouldn’t there be at least a written notice or a friendly call from the customer service to allow customers to opt in or out of such upgrade?
I have since called the customer service for a consecutive of 2 weeks now. Each time, they said they will get their account manger to call me but they never returned call. My colleague also called but at no avail. Tonight, I called them up again, demanding that this issue get settled once and for all. Again, the reply is… we will get your account manager to call you tomorrow. We will let them know its urgent. Well, we shall see. i guess tomorrow might not come.
My students spotted me in the TV show “Hi-Tech” which is shown on weekends at Kids’ Central. Couple of weeks ago, the tv crew came and film while we were conducting the shoot!HD fiesta. 
