Jul 26

The longer I live, the more I realize the impact of attitude on life. Attitude to me is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than success, than what other people think or say or do. It is more important than appearance, gift, or skill. It will make or break a company…a church…a home. The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past…we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the string we have, and that is our attitude. I am convinced that life is 10 percent what happens to me and 90 percent how I react to it. And so it is with you… we are in charge of our attitudes.

Charles Swindoll

Jul 25

Earlier this year, my boss has shared and imparted what he has learnt from the book “Starbucks Experience” to us during a company meeting.
I reiterate these these 5 values during one of my recent meeting with my team and I want them to reflect on these.

These 5 values are:

1. Make it your Own
2. Everything Matters
3. Surprise and Delight
4. Embrace Resistance
5. Leave your Mark

I guess it is very apt in running a successful business. Onwards! We Conquer the world :)

Wanna learn more.. go read the book!
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph Michelli (Author)
ISBN: 978-0071477840